Casino Niagara Privacy Policy

We explain how we collect, use, and protect personal information in Canada. This policy is effective May 15, 2025 and applies to all platform users.

We collect information needed to operate accounts, process transactions, and keep play secure. We also collect technical and usage signals to support performance, troubleshooting, and fraud prevention.

Information we collect

• Account details such as name, date of birth, address, email, phone number, and government ID details.
• Financial information like payment method details, transaction history, and banking information for deposits and withdrawals.
• Technical data including IP address, device information, browser type, operating system, cookies, and session identifiers.
• Usage information such as game preferences, betting patterns, session duration, feature usage, and promo interaction.
• Communications, including customer support conversations, feedback, and survey responses.

We process personal information based on contractual necessity, legal obligation, legitimate interests, and consent. Consent is most relevant for marketing communications, and you can control it.

How we use and disclose information

We use collected information for account creation, verification, and ongoing maintenance. It also supports financial processing, game customization, security controls, and regulatory compliance.

When necessary, we may disclose information to service providers such as payment processors and identity verification partners. We may also share information with affiliated companies, including the Niagara Falls casino location.

We may share information with regulators, including the Ontario Alcohol and Gaming Commission and FINTRAC. We also disclose information when required by court order, subpoena, or a similar legal process.

Security & safeguards

We use technical and organizational measures designed to protect personal information. We use 256-bit SSL encryption for data transmission and store data using access controls.

• Regular security assessments and penetration testing.
• Employee training focused on data protection duties.
• Incident response procedures to manage and contain risks.

Data processing occurs primarily within Canada, with limited international transfers when required. Where transfers occur, we apply safeguards such as contractual clauses or adequacy decisions.

Privacy Rights & Officer Requests

We support privacy choices through practical, request-based controls. You may request access, correction, deletion where legally permissible, restrictions, objections to certain processing, portability, and consent withdrawal.

To start a privacy request, contact our Privacy Officer. Requests are typically processed within 30 days.

Cookies and tracking controls

We use cookies to keep the platform working and to understand feature performance. Cookie categories include essential, analytical, functional, and marketing cookies, with marketing cookies used only with consent.

• Essential cookies support core functionality and session continuity.
• Analytical cookies provide anonymous statistics for improvements.
• Functional cookies remember preferences to reduce repeat steps.
• Marketing cookies support targeted advertising when consent is given.

You can manage cookie preferences through browser settings or our cookie tool. Disabling certain cookies may reduce functionality.

Retention & Policy Updates

We retain personal information only as long as needed for the purposes described here, or as required by Canadian law. Timeframes vary by data type, particularly where tax and anti-money laundering requirements apply.

If we make material changes, we communicate them via email or platform announcements before they take effect. We recommend reviewing updates periodically so you understand any changes that may affect your choices.

Contact information

For questions about this Privacy Policy or personal information handling, contact:

• Privacy Officer, Niagara Online Casino
• 5705 Falls Avenue, Niagara Falls, Ontario, Canada
• [email protected]
• 1-888-325-5788

Compliance, Age Limits & Affiliates

We collect and retain certain records to meet Canadian gaming regulations and anti-money laundering obligations. This may include identity verification data and transaction records used for compliance and risk controls.

Our services are exclusively for individuals 19+ years old. We do not knowingly collect information from underage individuals and promptly delete such data if discovered.

Our site may include affiliate links that can generate commissions when users sign up or make purchases through them. These commissions support ongoing maintenance and help keep the site free and accessible.

Quick reference

If you need clarity on a specific data type, contact our Privacy Officer for a tailored explanation. We will help you understand what we hold and why.